7. Getting help

• Support button (header) — send a request to Scalio Support; the answers arrive by e-mail and under My tickets. On a Self-Hosted installation that is not connected yet, the button opens the support page of the Scalio portal instead. What a request contains: see Scalio Support & support connection.
• In‑app Activity log (Protokoll) — most actions (and blocked sign‑ins) are recorded here; useful when reporting an issue.
• Administrator — for access, roles, or missing notifications, contact your Scalio Nexus administrator.
• Admin Guide — administrators can consult the Admin Guide (Troubleshooting chapter) for common issues such as “consent green but nothing syncs”, wizard gating and certificate expiry.

When reporting a problem, include: what you did, what you expected, what happened, and a screenshot if the issue is visual.